Returns & Refunds

We want you to love your piece on the day. If it is not right, you can return it.

Your right to cancel

Under the Consumer Contracts Regulations 2013 you may cancel your order for any reason within 14 days of the day you receive it. To cancel, tell us by email at the email address on our Contact page with your order number, or use the model cancellation form below. You then have a further 14 days to send the item back to the returns address we send you when you tell us you are returning an item.

Condition of returned items

Please return items unworn, in their original condition and packaging, including the gift box. You may handle an item as you would in a shop to check it. If an item comes back worn or damaged, we may reduce the refund to reflect its loss in value.

Refunds

We refund the price of the item and the standard delivery charge you paid, to your original payment method, within 14 days of receiving the item back (or of receiving proof that you have sent it, if that is earlier). If you chose a faster delivery option, we refund the cost of standard delivery only. The cost of sending an item back is paid by you unless the item is faulty or we sent the wrong item.

Exchanges

If you would like a different colour or piece, contact us and we will arrange an exchange once the original item is back with us, subject to stock.

Faulty or incorrect items

If an item arrives damaged, faulty or not as described, contact us as soon as you can with a photo. Your rights under the Consumer Rights Act 2015 are not affected: you are entitled to a repair, replacement or refund, and we pay the return postage.

Model cancellation form

To Roskosh Limited (White Blossoming): I hereby give notice that I cancel my contract of sale of the following goods: [item], ordered on [date] / received on [date]. Name: [name]. Address: [address]. Date: [date].

Last updated: 15 October 2026.